I Face Deleted $14 Winnings on Supertotobet Big Bass Bonanza 1000

On the Supertotobet website, while playing Big Bass Bonanza 1000, I won 100 Free Spins from a ₺2 bet and completed the 15x wagering requirement exactly as stated in the promotion terms. After that, I deposited $7 and earned a total of $14 in winnings. However, when I submitted a withdrawal request, my winnings were unfairly reset to zero.

I was told that my last five transactions were considered “event bonuses,” and therefore I had no withdrawal rights. But this rule is not stated anywhere. Moreover, I made a deposit four transactions earlier and had already fulfilled the bonus wagering requirements. There was no prior warning or notice that the promotion or my balance could be canceled this way. The customer representative offered no solution and said my balance would not be restored.

This isn’t the first time I’ve faced such a situation — it happens to me roughly once a month. My username is an**.* I request that my $14 balance be reinstated to my account immediately.