I am a Turkcell Superonline customer with subscriber number 67494218. On March 6, 2025, I called the company at 05325320000 to request the cancellation of my subscription, stating that I would switch to another operator because their prices were too high for the service provided. They stopped my billing and cut off my internet connection, but they did not cancel my subscription. As a result, the other operator I signed up with cannot activate my new subscription. Despite calling Turkcell Superonline multiple times and explaining the urgency of the situation, including that I need to install a home security camera system, they still have not completed the cancellation process. I am frustrated that my subscription is still not canceled, and no one is taking responsibility to resolve this issue.
On October 21st, I applied for a Turkcell Superonline home internet subscription. Despite the time that has passed, the connection still hasn't been made. I contacted customer service twice during this process, and each time, they promised a connection as soon as possible. However, there has been no...
On June 1, 2024, at 5:00 PM, I contacted Turkcell Superonline representatives at 0532**32 00 00 to upgrade our existing 100 Mbps internet speed to 200 Mbps. They upgraded it, but then completely cut off our internet. We tried calling 5-6 times afterward, but the calls were repeatedly disconnected wh...
In March 2025, I started a fixed internet subscription with a 24-month commitment. Since the day I subscribed, I have been experiencing frequent internet disconnection problems. I called Superonline customer service at 0532 532 00 00 many times to report the issue and request a solution. Despite my ...
I am a Turkcell Superonline subscriber and have been unable to access the internet since yesterday, despite running an online business from home. I’ve submitted multiple service requests. Two technicians arrived around noon, inspected the issue, and said the signal from the main box was much stronge...
I am extremely frustrated with Turkcell Superonline. It has been over 60 days since my new contract began on May 23, 2025, and I still don’t have access to the internet service I signed up for. I’ve contacted customer service and submitted around 10 different error and installation requests, but not...
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