I hold a Superonline internet subscription with customer number 52067***, set to end on January 17, 2024. Opting for a new package inclusive of TV Plus, I called your customer service today (January 12, 2024) at 13:40 to cancel my expiring plan. I spoke with Ms. Mrym, who insisted on a ₺40 cancellation fee because I wanted to end it five days early. Despite being a loyal Turkcell customer for years and upgrading to a more comprehensive, pricier internet and TV package, imposing a ₺40 early cancellation fee is an unfair move towards a faithful customer. I have no intention of canceling my subscription; I am, after all, your customer who upgraded to a higher-tier package. I kindly request the immediate cancellation of my old plan without having to pay the mentioned fee. Additionally, I am disappointed that despite my request, Ms. Mrym refused to open a complaint file. I am filing this complaint due to her persistent refusal. As a citizen and customer, I urgently demand the swift resolution of the inconvenience imposed upon me.
Since April 18, 2025, our Superonline fiber home internet has been down due to a technical fault in our area, and we have not received any service. Our customer representative keeps stalling us, saying the issue still persists. It has now been exactly 4 days. When we try to cancel our subscription, ...
On April 10, 2025, at 17:50, I had Superonline service installed at my home. After that day, I was only able to use the internet for one day. Since then, I have not been able to connect to the home internet at all. Customer service told me the issue would be resolved on the 29th of the month. I expl...
On March 21st, my Superonline Internet + TV Plus contract ended. On April 1st, I received four SMS messages stating, "your campaign price has been extended for one more month." However, I was then charged: ₺826 on April 30th and ₺1,720 on May 31st (₺995 for internet and ₺725 for TV Plus). These mess...
I am a Turkcell Superonline 24 Mbps internet package user and have been paying ₺565 per month for about a year. My contract period will end in October, and when I last spoke with customer service, I was informed that the new price would be ₺700. However, the promotional campaigns offered to new cust...
I have been paying a fixed monthly fee of ₺350 for my Superonline internet service. However, in the June 2025 billing period, an unexpected charge of ₺207.40 was added under the heading "Other Service Fees." I was not informed about this charge beforehand—there was no SMS, email, or any kind of noti...
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