The service team at Turkcell Superonline stated in their report that they had replaced the connector, but in truth, they did not follow through with this action. An extra ₺600 was added to my bill, and I believe this is totally unjust. I firmly believe this was intentional, as the report was clearly crafted with misleading information. When I reached out to customer service, I anticipated a thorough examination of my issue, but I was instead greeted with ambiguous replies and no genuine resolution. I shouldn't be charged for a service that was never delivered. I would like to request a correction to my bill and a sincere response from Turkcell Superonline regarding this matter. I will take further action if this issue isn't addressed appropriately.
I have been paying a fixed monthly fee of ₺350 for my Superonline internet service. However, in the June 2025 billing period, an unexpected charge of ₺207.40 was added under the heading "Other Service Fees." I was not informed about this charge beforehand—there was no SMS, email, or any kind of noti...
Six months ago, I subscribed to Turkcell Superonline's 50 MB internet and TV+ package, but I have not been able to use it without interruptions even for a single day. Before Turkcell, I had been using Türk Telekom's service for two years without any issues. During these six months, I only paid ₺180 ...
I have been a Turkcell Superonline internet customer for a long time. For weeks, I have been experiencing serious problems with my internet connection. I have called customer service multiple times, but every time I am told “the teams will come” or “the problem is with Türk Telekom,” and nothing is ...
I am extremely frustrated with Turkcell Superonline. It has been over 60 days since my new contract began on May 23, 2025, and I still don’t have access to the internet service I signed up for. I’ve contacted customer service and submitted around 10 different error and installation requests, but not...
I am a Turkcell Superonline fiber internet subscriber. When I started my subscription in July 2025, I signed a 12-month commitment stating that the first two months would be free and the remaining ten months would cost ₺600 per month. In the first month (July), I was billed ₺100.50, which was explai...
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