Six months ago, I subscribed to Turkcell Superonline's 50 MB internet and TV+ package, but I have not been able to use it without interruptions even for a single day. Before Turkcell, I had been using Türk Telekom's service for two years without any issues. During these six months, I only paid ₺180 for one bill, which was originally ₺550, and I was not charged for the other months because I could not use the service. Additionally, Turkcell sent a team to my house three times; once for a modem replacement and twice to inspect the internal wiring, but they claimed there was no problem. The team suggested that a port change might resolve the issue. In the fourth month, I went to Türk Telekom’s regional office and requested a port change. They said there was no issue with their system but agreed to change it for my peace of mind. However, this also failed to resolve the problem. When I told Turkcell that I wanted to cancel the service because the issue had not been resolved for six months, they said I would incur an exorbitant cancellation fee. I plan to take this issue to the Consumer Arbitration Board and all relevant authorities because Turkcell has failed to provide the service they promised, offered no solution, and now demands a hefty penalty for canceling a service they failed to deliver.
Under my Turkcell Superonline Standalone 100 Mbps internet subscription, I have not received any internet service for about three months at my address. I constantly get the “faulty port error” warning, and despite submitting multiple fault reports during this period, no authorized person has address...
I have been a Turkcell Superonline internet customer for a long time. For weeks, I have been experiencing serious problems with my internet connection. I have called customer service multiple times, but every time I am told “the teams will come” or “the problem is with Türk Telekom,” and nothing is ...
I am a Turkcell Superonline subscriber and have been unable to access the internet since yesterday, despite running an online business from home. I’ve submitted multiple service requests. Two technicians arrived around noon, inspected the issue, and said the signal from the main box was much stronge...
I applied to Superonline for a 100 Mbps home internet service. The installation team that came to my home told me that my bill would be ₺450 instead of ₺650 and completed the installation without providing any information about a commitment or cancellation fee. However, after using the service for o...
I subscribed to the Turkcell Superonline campaign, which offered 2 months free for online applications, and had internet installed at my home. However, since the day it was set up, I have not been able to use the internet at all. There are constant technical issues, and Turkcell has not been able to...
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