Superlive Needs to Review My Frozen Account

I have been using the Superlive app for some time and on 23/07/2026 my account was permanently frozen. When I tried to find out the reason, I was instructed to upload a selfie while holding my ID card for verification, which I did as requested. Despite following these instructions, my account is still frozen and I have not received any proper response or resolution. I contacted support yesterday and again this morning, but my account remains banned and I have no access to it. I request that my account be urgently reviewed, that my verification selfie be checked, and that my account be immediately unbanned if there is no valid violation. If there is any specific issue, I also expect a clear explanation and guidance on how it can be resolved.