Sunshine Holiday Resort Forces Guests Into Substandard Rooms With No Elevator

I stayed at Sunshine Holiday Resort on an all-inclusive package booked through Jolly Tur between July 20 and July 25, 2024 (Reservation No: HD-2507KYNB). When I arrived at the hotel on July 20 at 2:00 PM, I was offered a attic room under the label of a "promo room" instead of the standard room I booked. After my insistence, I was given a standard room. However, this room had no refrigerator, the soap dispensers were broken with no soap, and the room was dirty. When I went back to the front desk, I was directed to a attic room on the 4th floor, which had no elevator. I had to haul my own luggage upstairs without any staff assistance. The room received direct sunlight, and because of the low ceilings, I bumped my head multiple times. Upon going back to the front desk again, I was told to return to the previous room, and once again, I had to carry my own luggage back. They promised a refrigerator within 10 minutes, but it did not arrive for a long time.

I tried to reach the Jolly Tur representative as the official hotel contact, but could not find them on site. When I called by phone, they promised assistance but did nothing. Only after I called Jolly Tur's main headquarters did the hotel staff attempt to find a resolution, but I was not satisfied in any way. I strongly believe this hotel does not deserve its user ratings.

Furthermore, during breakfast and meal hours, staff rushed us while we were eating and asked us to leave the table. Having stayed at various hotels over the years, I have never seen such indifferent staff and such a dirty facility. Hygiene was non-existent, and the staff was completely uncaring. These negative experiences persisted continuously throughout my entire stay.

I paid a total of $1,060 for this trip. Due to all these issues, I demand a full refund and request that authorities inspect this hotel, as I believe it poses serious health risks to guests.