Suno Ignored My Refund Request After Accidental Annual Subscription Purchase
On April 3, 2026, while attempting to purchase a monthly subscription for Suno AI, I accidentally selected the annual membership option and was charged approximately $74 to my credit card. I realized the mistake on the same day and immediately contacted Suno by email. Their response reassured me that they would resolve the issue, but despite nearly two months passing, no solution has been provided. More recently, they have stopped responding to my emails altogether.
In addition to this billing problem, I have also been experiencing a serious technical issue with the platform. When I upload a musical work that I personally performed and fully own, Suno AI incorrectly identifies it as copyrighted content and generates an error. I reported this issue through email and was told that the platform maintains an extensive audio fingerprint database, which may cause even my own recordings to be recognized as existing content. I was advised to use the “extend” feature as a workaround. However, despite following these instructions, the issue remains unresolved and I continue receiving the same error.
As a result of both the unresolved subscription payment issue and the ongoing technical problems, I no longer have confidence in the service. I request the immediate cancellation of my Suno AI subscription, the complete removal of my credit card information from their systems, and written confirmation that my account and payment information have been secured. I also expect a clear resolution regarding my mistaken annual subscription purchase and the lack of response to my support requests.
