I flew with Sunexpress flight XQ799 from Düsseldorf to Kayseri on July 29, 2024. The 20:55 flight was delayed by an hour. Upon arriving in Kayseri, I couldn't find my luggage. I filled out a form at the airport and left without my suitcase. It's now August 1st, and no one has contacted me. I've never seen such an indifferent company. I'm a student, all my clothes are in my suitcase, and my summer school has started. I have books in there, and my classes are disrupted. How can a company be so unresponsive? I called Sunexpress in Kayseri, and they said the issue is in Düsseldorf and that they would contact me. Shame on you, Sunexpress. Furthermore, their phone lines are unreachable. What's the point of 4440797? Sunexpress is a regret.
On the Sunexpress flight XQ795 from Düsseldorf to Ankara on 15/08/2024 at 20:05, despite a one-hour delay, we discovered that none of the luggage was loaded onto the plane. The pilot or any flight crew did not inform us, the passengers, that our luggage was not loaded before taking off. After landin...
On June 22, 2024, I was on a Sunexpress flight from Düsseldorf to İzmir at 15:05, and we were kept on the plane for 3 hours. The flight departed without our luggage, and we arrived in İzmir without them. Aside from a few apologies from the cabin crew, the airline made no further communication about ...
On my October 18, 2024, flight from Hamburg to İzmir with SunExpress, my checked luggage went missing, and the entire experience since then has been frustrating. I immediately filed a report with the airline, but despite my efforts and a notification number (Sun-09254956), I have received no updates...
On June 13, 2024, I traveled with SunExpress Airlines from Stuttgart to Trabzon. Upon arriving in Trabzon, I discovered that one of my suitcases was missing. I immediately filed a lost baggage report with reference number TZXXQ15558. Today is September 4, 2024—nearly three months later—and I still h...
On July 3, 2025, I flew from Frankfurt to Antalya on SunExpress flight XQ143. Upon arrival in Antalya, I discovered that my luggage never arrived. I immediately filed a missing baggage report and received a reference number: AYTXQ86200. Despite reaching out multiple times and following all the nece...
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