Storyreel Unknown Subscription Charge and Full Refund Request

I recently noticed a pending charge of $29.39 dated October 20, 2026 to a company called Storyreel on my PC Financial account. I have never knowingly signed up for any Storyreel service or subscription, and there is no record of Storyreel on either of my Google accounts or on my Apple account. I contacted Storyreel regarding this charge but have not received any response. PC Financial has indicated that if I report this as fraud, my card will be cancelled, which I would prefer to avoid if Storyreel can resolve the issue directly. I request that Storyreel urgently investigates this charge, provides a full refund of the $29.39, and cancels any account or subscription that may exist in my name so that I am not charged again in the future. I also request written confirmation once this has been done.