StoryReel charged me again; how can I cancel my subscription?

First check where you purchased the subscription. If you subscribed through Apple, open Settings → your name → Subscriptions → StoryReel → Cancel Subscription.

If you subscribed through Google Play, open Play Store → profile picture → Payments & subscriptions → Subscriptions, select StoryReel, and cancel it.

If StoryReel does not appear in your subscriptions list, open the app and look under Profile → Settings → Manage Membership.

You can also email [email protected] with your registered email and StoryReel user ID, requesting immediate cancellation and written confirmation.

Since you've already been charged again, submit a separate refund request through Apple or Google Play, depending on how you paid.

If charges continue after you've requested cancellation, escalate the matter by submitting a complaint on Xolvie to seek wider attention.