I was charged unexpectedly by StoryReel; what steps can I take to get a refund?

If StoryReel charged you unexpectedly, check whether the payment was for an automatically renewed subscription, an in-app purchase, or a charge you did not authorize.

Save the transaction date, amount, receipt, and account details, then contact StoryReel support at [email protected] with your registered email or user ID and request a refund and cancellation of any unwanted subscription.

If you paid through Apple, submit a request at Apple’s refund portal; for Google Play purchases, use Google Play’s refund process.

If the charge does not appear in either store’s purchase history, explain this to StoryReel support and include your payment receipt.

If you believe the charge was unauthorized or cannot resolve it with the company, contact your bank or card provider to dispute it and help prevent further charges.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.