Storyreel Unauthorized Charges Despite Never Using the App

I am writing to complain about three unauthorized Storyreel charges that have been taken from my bank account even though I have never downloaded or used Storyreel on my Android phone. My bank statements show three separate Storyreel charges of $19.99 each, dated September 27, October 4 and October 14. I did not subscribe to Storyreel, I do not have the Storyreel app on my phone, and I do not use this service at all. I do not watch shows; I read books, and I never agreed to any Storyreel payments. I contacted my bank about these transactions and they advised me to change my card, which I did, and to get in contact with you for a full refund. These withdrawals from my account are not authorized and are completely unacceptable, as I work hard for my money and do not want to pay for something I never requested or used. I request an immediate full refund of all three Storyreel charges, totaling $59.97, and I ask that you completely cancel and block any current or future Storyreel subscriptions or payments linked to my details so that no more money can be taken from my account without my consent. If this issue is not resolved and my money is not refunded, I will consider taking the matter further with the relevant authorities and pursuing this as a possible case of identity theft or unauthorized use of my financial information. I expect a prompt written response and a full refund.