Last year, I bought three pairs of earrings from the Storks store in Ankara Cepa. One of them, the Dorika Hoop Earrings, had their chain break in May. The first time I took them back, the employee, U***, reluctantly sent them for repair. After the first repair, I noticed the chain was improperly attached and damaged the earring's appearance. I returned them again, and this time they came back even worse, with part of the chain clearly missing! When I asked for a replacement, the staff rudely insisted that the damage was due to misuse, despite my assurances that I never even wore them! Now, after sending them back for a third repair, I'm deeply concerned about their condition upon return. Storks must immediately replace my defective earrings or refund my money (₺), and address U***'s unprofessional behavior promptly!
I recently bought a gold necklace from Storks at Capitol Mall, which turned out to be too short. Naturally, I wanted to exchange it for a slightly longer chain (standard sizes usually go 45-50 cm increments). When I went back to request an exchange for a longer chain, the store offered to modify the...
I purchased a jewelry item from Storks store only 1.5 months ago, and already the stone has fallen out! When I bought this product, the salesperson explicitly promised a full warranty for any issue within one year. But when I took it back for repair, Storks unbelievably claimed it was a "manufacture...
I'm frustrated with Storks Jewelry because the diamond rings I bought don't match their certificates! The store actually came up with the ridiculous explanation that someone mistakenly pressed the wrong button, causing errors in the certificates. How absurd! Now I'm stuck with expensive rings that d...
I deeply regret purchasing Storks brand jewelry. When I decided to sell back two rings at their Eminönü branch, I was told that one of my rings lacked the brand engraving, even though I had the original certificates. As a result, they offered me a much lower price than expected. To make matters wor...
Back in 2009, my husband gifted me a Storks brand solitaire ring from Temizay Jewelry in Çanakkale as a wedding present. What should have been a lifelong memory has turned into an ongoing nightmare. The ring has now lost its stone three times. The first two times—in 2019 and 2020—the stone and its p...
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