I booked a stay at The Stay Ortaköy Hotel in Istanbul through Stayforlong via Trivago. Since the booking did not include a free cancellation option, I paid extra to add a cancellation policy. However, just an hour after receiving my confirmation email, I had to reschedule my stay for a week later.
I immediately emailed Stayforlong, but they never responded. They have no phone number or physical office, making it impossible to reach them. I then contacted The Stay Hotel, explaining that I was willing to pay any additional fees to change my reservation. They refused to help and told me to contact Stayforlong—despite me explaining that I had already tried and received no response.
I paid ₺15,000, and neither Stayforlong nor The Stay Ortaköy provided any service in return. This is completely unacceptable! I am now pursuing legal action against both companies. Taking money from customers without offering a solution or communication is unethical! I demand a refund or a rescheduled booking. Has anyone else faced a similar issue? How did you resolve it?
I booked a stay at Hilton Kozyatağı Istanbul through Stayforlong via Trivago. However, when I contacted the hotel, they said there was no record of my reservation. To avoid issues, I made another booking. Later, when I checked my credit card statement, I saw that I had been charged twice for the sam...
I booked a stay at Hilton Kozyatağı through Stayforlong (via Trivago), but ended up leaving the hotel one day early. Naturally, I expected a refund for the unused night. However, no refund has been issued, and what's worse, I’ve been completely unable to get in touch with anyone from Stayforlong or ...
On November 14, I tried to book a hotel in Adana through Trivago, which redirected me to Stayforlong. I completed my reservation for two rooms, but just 30 minutes later, I received an email stating that the rooms were unavailable, and my reservation was canceled by Stayforlong. Despite the cancell...
I made a hotel reservation through Trivago, which redirected me to Stayforlong. The payment went through without issues, and everything seemed fine—until I received an email saying the reservation was never completed. I was shocked because the money had already been withdrawn from my account. The w...
Stayforlong has been a complete letdown. They don’t even bother speaking with customers over the phone, and the so-called assigned representative feels like an automated bot. I requested a date change for my reservation and was shocked to receive an extra charge of ₺14,500 on top of what I already p...
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