My cousin booked and fully paid for a stay at Oscar Resort in Cyprus through Stayforlong. However, due to her mother’s illness, she was unable to travel and immediately emailed both the hotel and Stayforlong, requesting a name change so that someone else could use the reservation instead.
Despite multiple emails and attempts to contact both the hotel and Stayforlong, neither responded. When we personally visited the hotel and spoke with Zeynep at the reception, she refused to help, stating that they could not make any changes. As a result, the ₺11,500 payment was completely wasted.
How can a hotel and booking service ignore a simple name change request and refuse to assist their customers? This is unacceptable! Stayforlong and Oscar Resort, I demand an explanation and a refund! Has anyone else experienced this issue?
I booked a stay at The Stay Ortaköy Hotel in Istanbul through Stayforlong via Trivago. Since the booking did not include a free cancellation option, I paid extra to add a cancellation policy. However, just an hour after receiving my confirmation email, I had to reschedule my stay for a week later. ...
I booked a hotel through Stayforlong.com, but when I arrived at the hotel, I was shocked to find out that there was no reservation under my name. I gave the receptionist the confirmation number and the name of the site, only to be told they don’t work with Stayforlong and never received any booking ...
Stayforlong has been a complete letdown. They don’t even bother speaking with customers over the phone, and the so-called assigned representative feels like an automated bot. I requested a date change for my reservation and was shocked to receive an extra charge of ₺14,500 on top of what I already p...
I booked a stay at Grand Anka Hotel in Istanbul through Stayforlong, from April 27 to May 5. The hotel stay itself was fine, but when I requested an official invoice after check-out, the hotel informed me that it had to be issued by the agency I booked through—meaning Stayforlong. So, I immediately...
I booked a room at Gaziantep Greenpark Hotel through Stayforlong, and even though I received confirmation and made full payment, the reservation did not show up in the hotel’s system when I arrived. Thankfully, the hotel staff were kind and understanding enough to let us stay after reviewing our doc...
Comments