Unmute My StarMaker ID

I am writing about a serious problem with my StarMaker account. My main ID has been muted in the app with a notification that says it is because of “harassment/abuse.” I never abuse anyone on the platform, and in general I try to follow the rules, but in one moment I reacted badly because someone trolled me and behaved badly towards me. I believe the mute and the “harassment/abuse” label do not reflect my usual behavior on the app. In the notification, there is a recovery date shown as 2106/02/07, which looks like a very distant or incorrect date. Because of this, I cannot understand for how long my ID will be muted and I am worried that this is more like a permanent punishment rather than a temporary one. This makes it impossible for me to use my main ID normally. In addition to this, I am facing a login and multiple account problem. When I log in with another ID, the account opens, but when I try to enter a party room I receive a warning that my ID is showing in multiple accounts, and I cannot join the room. Because of this, I am unable to participate in parties and use the app’s main features properly. I kindly request that you urgently review the mute on my main ID, remove the “harassment/abuse” sanction if possible, and unmute my main ID so that I can use it again. I also ask you to check and fix the “multiple accounts” problem so that I can enter party rooms without any restriction. I am ready to follow all community rules and would appreciate your help in restoring normal access to my account.