StarMaker Banned My Account for “Illegal Behavior” Without Explanation

I am a user of the Starmaker application and my account registered with the email address "vanniya.***@gmail.com" was suddenly banned. The ban occurred when I tried to log in; instead of accessing my account, I saw a message saying that my account was blocked due to "illegal behavior in APP". I have never engaged in any illegal or improper behavior on the platform, and I have not been informed of any specific violation. No prior warnings or notifications were sent to me before this ban. After seeing the ban message, I contacted Starmaker support, but I have not received any response so far. I request that my account be fully reviewed in detail and that the ban be lifted and my account fully reactivated. If you believe there has been a misunderstanding or an error in your systems, I kindly ask you to correct this situation as soon as possible so that I can continue to use my account.