I submitted my Stanley thermos for warranty service and they confirmed its acceptance. They requested my address and phone number, to which I promptly provided. Unfortunately, despite the passage of time, my thermos remains missing and I have not received any communication regarding it. I've attempted to reach out to Kutup Ayısı through WhatsApp and email, but unfortunately, I haven't received any response from them. How is it possible for a brand like Stanley to let this occur?
I purchased a Stanley thermos in April, but it started leaking shortly after. Following their instructions, I filled out a warranty claim form on the Kutup Ayısı website and received confirmation that my claim was approved. They asked me to send the product via cargo, which I did immediately. Howev...
I purchased a Stanley thermos 2-3 years ago, and it has started losing heat retention. When I bought the product, I registered it for warranty through Kutup Ayısı, as instructed. I reported the issue to Kutup Ayısı, but my warranty claim was rejected without any justification. When I sought clarifi...
I sent my Stanley thermos for return/exchange/repair due to a lid issue, but after 2.5 months, I still have no update. I shipped the item on December 3rd, and on December 20th, I received a message stating that it had been received. However, on Kutupayısı's website, my order status still says "await...
I purchased a Stanley thermos in October, but it developed an insulation issue. Since it was under warranty, I emailed Kutup Ayısı and sent the thermos to the address they provided on November 4. However, I have not received my thermos back, nor have I been given any updates since then. Attempts to...
I returned my Stanley thermos because of a lid defect, but it's been two and a half months with no updates at all. I sent it out on December 3, and while I got a notification that it arrived on December 20, the Kutupayısı website still indicates that it’s “waiting for the product.” It's really disap...
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