Water spilled into my computer because the Stanley thermos in my bag opened on its own. Despite filing a complaint about the computer's damage, I have not received any response from the brand for about 2 months. To make matters worse, whenever I call the Stanley authorized service, I cannot reach an operator, and the phone is constantly hung up on me.
I called Stanley customer service at 15:56, and after waiting over an hour, they hung up on me at 16:58 without even answering. This is unacceptable! The lid of my Stanley thermos exploded, causing boiling water to spray everywhere. My spouse suffered burns on their face and hands due to this defec...
I bought a Stanley Neverleak 0.47L thermos and had to return it because it was leaking. The service department acknowledged the issue and assured me that they would send a replacement. After waiting for more than three months, I finally received a product, but to my disappointment, it turned out to ...
My Stanley thermos is leaking, and I have reported this issue multiple times via WhatsApp and Instagram, yet I have received no response. How long am I supposed to wait? Why is Stanley ignoring customer complaints? The lid is defective—it leaks when placed in my bag, making it completely unreliable...
I submitted a recall request for my Stanley thermos after it was confirmed—based on its serial number—that the lid was part of a defective production batch. Stanley told me not to use the thermos until the new lid arrives and estimated a waiting time of 7 to 9 weeks. That’s already a long delay, but...
My daughter and I purchased two Stanley brand thermoses through Amazon, trusting the brand's reputation and the promise of a lifetime warranty. After about two years of use, both thermoses stopped retaining heat—they no longer function as advertised. I submitted one for warranty service, and althoug...
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