I purchased a Stanley food thermos from the A101 website. Although I used the product normally and only for a short period of time, rust developed on the inner surface. I was told that the product needed to be inspected under warranty, and following the instructions provided, I sent the thermos to Gurur Tekstil.
After the inspection, I was informed that the rust was considered a “stain caused by washing,” and the product was returned to me without any action taken. I do not find it acceptable that a thermos from a well-known brand like Stanley—specifically marketed as stainless steel and high quality—would rust after standard use and cleaning in accordance with the care instructions. Despite following all cleaning guidelines properly, my claim was dismissed as user error, which has left me feeling wronged as a consumer.
For the product I purchased on November 19, 2025, I am requesting that the rust issue be re-examined in a thorough and objective manner. As a result of that review, I expect either a replacement product or a full refund. Otherwise, I will pursue my legal rights by filing a complaint with the Consumer Arbitration Board.
I purchased a Stanley thermos less than a year ago, trusting its claim of being made from “stainless steel” and backed by a lifetime warranty. To my surprise and disappointment, I recently discovered rust forming inside the thermos. A rusting product that is supposed to be stainless? That’s simply u...
I purchased a Stanley Classic thermos via Trendyol. After about one year of use, I noticed rust forming on the base of the inner surface. This is very disappointing for a product that is marketed as long-lasting and backed by a 25-year warranty. Since the thermos is still under warranty, I opened a...
I purchased a 0.35 ml Stanley mug from the A101 Extra Kapıda application in September 2025 and have been using it for about 5 months, mainly for hot drinks in my daily routine. After this period of normal use, the mug started to leak, which is absolutely not something I expect from a product of this...
On December 13, 2024, I purchased a Stanley The Quencher H2.0 FlowState tumbler from a Karaca store. I’ve used it exclusively for drinking water and followed all care instructions exactly. Despite this, a dark, rust-like stain appeared on the inner bottom surface of the thermos. This is extremely di...
I purchased a Stanley thermos from A101, and it broke after only one year and ten uses. When I poured hot water into it, it began to leak on the outside, and the water-cooled within 3 hours. The Stanley thermos was advertised as keeping contents hot for 36 hours when I purchased it. I initially assu...
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