I ordered a Speedo prescription swim goggles for my son from Sezer Optik. We specifically chose this product for him to use in a competition. We placed the order on January 5, and on January 18, when he tried them on for the first time at practice—before he even entered the pool—the rear adjustment strap snapped while we were simply tightening it slightly.
I contacted the company to explain what happened, but I was told something along the lines of, “It wouldn’t have snapped on its own,” and although they said they would follow up, no one ever got back to me. Since we had no alternative, we tried to continue using the goggles by tying the strap from the sides.
This time, while swimming in the pool, the center nose bridge piece broke into two parts. Despite contacting Sezer Optik again, I unfortunately received no response.
Throughout this process, I have experienced great disappointment both in the product quality and in the company’s approach to customer service. Because we encountered what I believe are manufacturing defects or issues caused by improper storage, I am requesting that the defective goggles be replaced with a new pair.
Instead of blaming the customer after the sale, I expect the company to take responsibility for a product that is clearly faulty and to resolve our complaint appropriately.
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