Brand Overview: Soap Korner
Soap Korner is a family-owned wellness and botanical retailer based in Colorado Springs, Colorado, operating as Soap Korner LTD (LLC). Founded in approximately 2014, the brand specializes in lab-tested kratom formulations, specialty herbal blends, and handmade natural skincare products sold both online and through its local storefront.
Contact Info
Customer Support Email: [email protected]
Phone Number: (719) 638-7627 (Additional lines: (719) 302-5179 / (719) 367-6167)
Physical Address: 1530 S. Nevada Ave, Colorado Springs, CO 80905, United States
Industry and Operations
Soap Korner operates in the botanical supplement and natural personal care industries. The business functions via a direct-to-consumer e-commerce storefront and a physical retail shop, focusing on Good Manufacturing Practices (GMP) adherence and third-party laboratory verification for herbal goods.
- Kratom Products: Offers kratom in powder, capsule, extract, and specialty blend forms across multiple vein strains.
- Skincare and Body Care: Produces handmade, vegan, and organic bath and body items, including bar soaps and lotions.
- Herbal Goods: Supplies loose botanicals, bulk herbs, and specialty tea blends.
- Fulfillment and Distribution: Ships nationwide across the United States, strictly excluding jurisdictions where kratom is legally restricted or prohibited.
User Sentiment
While Soap Korner maintains a dedicated customer following for its product availability and catalog breadth, consumer feedback reveals specific friction points regarding company policies, transaction modifications, and dispute handling.
- Rigid Return and Exchange Criteria: Buyers express frustration with strict return rules, which require unopened items, photographic evidence of physical paper invoices within 30 days, and limit remedies largely to fulfillment errors caused by the company.
- Order Cancellation Fees: Customers report dissatisfaction with a mandatory $10 processing fee levied on any order canceled prior to shipping.
- Promotional Code and Discount Limitations: Users note difficulties obtaining retroactive adjustments when reward points or sales codes are not entered during initial checkout.
- Customer Service Inconsistencies: Some shoppers encounter slow response times or rigid responses when attempting to resolve lost shipments or product concerns.
- Geographic Shipping Barriers: Consumers in restricted counties or states face sudden checkout blocks or order rejections due to shifting regional legal regulations.
Share Your Experience
If you’ve experienced issues with Soap Korner, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.