Skycop requested additional documents and is delaying the process — what should I do next?

If Skycop requested additional documents and then started delaying your claim, don’t just wait — the process can stall indefinitely if you don’t follow up.

Here’s what to do:

1. Confirm all documents were submitted.
Make sure you provided exactly what was requested and in the correct format. Keep proof of submission and note the date sent.

2. Track the timeline.
Check how much time has passed since you submitted the documents. Long silence after receipt is a red flag.

3. Send a follow-up message.
State that all requested documents were provided and ask for the current status and estimated completion date.

4. Request clarification.
Ask why the review is delayed and whether anything else is required from your side.

5. Highlight the impact of the delay.
If the delay prevents you from receiving compensation, clearly state this.

6. Avoid resending documents unless asked.
Unnecessary duplicates can slow things further.

If the case remains unresolved without explanation, escalate publicly — for example, by posting a complaint on Xolvie to push for action.