Sinbo SM-X 2775 Stopped Working After One Use – Refund Request
I purchased a Sinbo Sm-x 27 75 device from the Do Simo store on 20.01.2026. While it was running, we suddenly heard a noise from inside, and after using it only once the device stopped working completely and has not worked again since. Since May I have been waiting for a response from Sinbo customer service about this problem, but despite my attempts to reach them and the ongoing warranty process visible in our WhatsApp correspondence, I have still not received a clear solution or return. Because the device became unusable after only one use and I have been kept waiting for months without an effective response, I request that the faulty product be taken back and my payment be fully refunded as soon as possible.
I bought the Sinbo SMX-2775 dough mixing machine on 21.01.2026, and the device broke down after running just once. Since May 7, 2026, I have been trying to contact Sinbo customer service via WhatsApp, but the technical service has not responded either in writing or by phone. My product still hasn't been repaired and my refund request has not been fulfilled.
Absolutely, there has been no response from the company or any feedback from the technical service about what happened to the product; no one calls, the product hasn't even reached me, and they don't even accept the return.
