I purchased and had a Siemens IQ300 LC65FCJ20T cooker hood installed in my home in Bartın Merkez on 18.02.2026. From the first use, the device has made an excessively loud noise and a disturbing humming sound during operation, which is far above what can be considered normal for a cooker hood and creates serious discomfort in daily use. Due to this problem, I contacted Siemens authorized service. During the visit, the staff behaved in a very indifferent and arrogant manner, which made me feel unsupported as a customer. After their examination, I was told that this very high noise level is “normal.” I do not find this explanation acceptable, because the sound level is clearly disturbing and prevents comfortable use of the product. Because of this situation, I am not satisfied with the product and I do not want to continue using a cooker hood that works with such a noise. I kindly request a refund for the Siemens IQ300 LC65FCJ20T cooker hood and the resolution of this issue in my favor as soon as possible.
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