I purchased the Sinbo SC 7602 carpet and upholstery cleaning machine. After a short period of use, the product stopped working — it no longer sprays water or suctions water. This issue has been ongoing for approximately two months. I sent the product to the authorized service center under warranty, and it was delivered to them on January 31, 2026. The service center advertises a 20-day repair commitment and states that if the product cannot be repaired, it will be replaced with a new unit or an upgraded model. Despite this, exactly 20 days later, on February 20, 2026, the product was returned to me without the issue being fixed. When the service center received the product, I did not receive any SMS, phone call, or email notification. Moreover, both the product box and the machine itself arrived from shipping soaked in water. I have lost valuable time and have been left with a product that still does not work. I absolutely do not accept this situation, and I will file complaints with all relevant authorities, including the Consumer Arbitration Committee, until my grievance is resolved. I am attaching the video I recorded when sending the product to service, as well as photos taken after receiving it back from the service center. I am requesting that Sinbo replace this carpet cleaning machine with a new one under warranty, since the defect has not been repaired. I want my complaint resolved as soon as possible.
On August 29, 2025, I purchased a Sinbo SVC-8613 model vacuum cleaner from the A101 store located at Tebrizkapı in the İpekyolu district of Van city center. When I used the product, I realized that the suction power was extremely weak. The very next day, on August 30, 2025, I returned to the same st...
I purchased a washing machine from the Siemens brand nearly two years ago, paying more than the market alternatives due to the brand’s reputation for reliability, quality, and long-lasting use. However, despite normal usage conditions and regular maintenance, the washing machine began to rust on the...
I got a Sinbo device only a month ago, and it's already given up on me. I had higher hopes for the company, but it seems they're completely dodging accountability for the defective product. I contacted customer service and included my invoice, expecting a replacement, but their reply was totally ind...
On June 21, 2025, my wife purchased a Sinbo brand hair straightener. The product was delivered to me on June 25, 2025, and I have the invoice (Invoice No: ada2025000166808). I have used the product fewer than five times in total. During the last use, as soon as I plugged it in, the device emitted fi...
I bought a Siemens washing machine six months ago. Even though the installation is done, I've only started using it recently. The machine had been just sitting there, doing nothing, in an empty room for months. When we first used the washing machine, we saw a faucet symbol and thought that there was...
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