Siemens WT45W410TR Warranty Expired Without Promised Call
In 2023 I purchased a Siemens WT45W410TR tumble dryer from your Çengelköy branch in Üsküdar, Istanbul. Since I was generally satisfied with the product, I wanted to purchase an extended warranty before the standard warranty expired. The Siemens call center had clearly informed me that I would be called 6 months before the warranty end date to arrange the extended warranty. However, nobody called me. When I phoned the call center myself on 18.09.2026, I was told that the warranty had expired 8 days earlier and that, for this reason, an extended warranty could no longer be offered. Since I was not called as promised, there was no way for me to know that the warranty was about to expire, and this situation developed completely contrary to the information previously given by your call center. Because the call center first promised that an extended warranty would be arranged and then failed to call me when the time came, I feel aggrieved. It is not acceptable that the promise made was not kept and that I lost my right to an extended warranty for this reason. If my grievance is not resolved, I will clearly state that the promises given are not kept, that the necessary support is not provided to the customer, and that this approach creates the impression of a business process focused only on making money while leaving the customer aggrieved. For these reasons, I request that my grievance be remedied and that the possibility of purchasing an extended warranty for my tumble dryer be provided as previously promised.
