New Siemens Refrigerator Smells, Cooktop Rusts, Range Hood Fails
I purchased a refrigerator, cooktop, and range hood from Siemens in İskenderun about nine months ago, and I have been dissatisfied from the very first day. Ever since the refrigerator was delivered to my home, it has had a persistent odor inside that never goes away, even though the appliance is still very new. The cooktop rusted in a short period of time, and the range hood does not function properly. The range hood is extremely loud and does not absorb odors at all, and now its buttons and lights are no longer working. Why should a brand-new, supposedly flawless product be sent for repair? When I open the refrigerator door, the entire house smells. We deeply regret choosing Siemens. As for the cooktop, it has already rusted—and we only learned that this was considered “normal” after contacting Siemens. I do not want to send my brand-new, never-used dowry appliances for repair; I want a replacement. When I contacted authorized service and customer support, I was told that even though the products are new and defective, they would not be replaced and that only repairs would be offered. I do not accept being given only a repair option when the products I purchased as new were problematic from the very beginning. I demand that Siemens replace the refrigerator, cooktop, and range hood entirely with new units.
Progress
I have called the Siemens service in Hatay Antakya three times because my Siemens refrigerator has an odor problem. Each time they came, parts were replaced, but the odor issue was not resolved; moreover, in their latest visit today they completely ruined the refrigerator, causing all the food inside to spoil. We suffered a material loss of nearly 20,000 TL, and this process has worn us out both financially and emotionally.
Even though we specifically requested that the technician, Mr. B*****, keep a record, he did not; he simply brushed it off by saying, “Let’s wait until tomorrow, and if it doesn’t work we’ll replace the part.” I am complaining both about the condition they left my appliance in and about Mr. B*****’s failure to document the incident and his dismissive attitude toward the problem.
I demand that Siemens permanently fix the fault in my refrigerator as soon as possible, compensate me for the approximately 20,000 TL I have lost, and conduct a proper investigation into Mr. B***** of the Hatay Antakya Siemens service, providing me with a written response.
Siemens says that because you cleaned the stove with a supermarket detergent (oil and grease) you misread the rusted stove, and tells you not to clean with detergent; it also says the fridge got an odor because you cleaned it with vinegar. I'm losing my mind—what are we supposed to use? They say it's Siemens' chemicals. You can't even make a machine yet and you produced detergent? I want a replacement; they have really put me through a lot, no one, no one.
Dear Customer, Thank you for sharing your valuable feedback and suggestions with us. Our Customer Relations Officer will contact you as soon as possible regarding your request. For all inquiries, our Siemens Call Center is available 24/7 nationwide in Turkey. Additionally, if you reach us via our Customer Service page, we will get in touch with you immediately. Thank you for your interest in our brand. Sincerely, SIEMENS Communication Center
