Sidra Chain Fake Advisor Steals My 2FA Code

I am writing to report that since yesterday, I have not been able to access my Sidra Chain account after my 2FA code was stolen by a fake advisor from the Sidra forum. This person, posing as official support, contacted me when I was having problems with facial verification, which was repeatedly failing. During this process, they managed to obtain my 2FA code, and since then, every time I try to log in, the 2FA code is shown as invalid, and I cannot enter my account. After losing access, I opened a support ticket through Sidra Chain’s official channels and reported what had happened, explaining that a fake advisor from the forum had deceived me and that my 2FA had apparently been compromised. Despite this, my problem is still not resolved, and I remain locked out of my account, worried that someone else might be accessing or using it without my authorization. My clear request to Sidra Chain is to help me recover access to my account as soon as possible and to secure it so that no third party can continue to use my data or funds. I also kindly request that you investigate the fake advisor operating in your forum, take the necessary security measures on my account, and guide me step by step on how to safely restore my access.