Order Not Delivered or Refunded from Shopify-Linked Store Arctic

Furkan
Shopify
September 26, 2024 9:04 PM9

On September 7, I placed an order from a Shopify-linked store named Arctic, but the item has never been shipped or delivered. Despite reaching out to their Gmail address (e*****************@gmail.com), I have received no response, and my refund has not been processed.

Additionally, I am unable to access the Shopify store’s website anymore, as it seems to be down. This lack of communication and resolution is unacceptable. I demand the immediate refund of my payment. If this issue is not resolved promptly, I will take legal action to pursue my rights. Shopify should also ensure better accountability for the stores operating on its platform. This experience has been extremely frustrating.

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