ShopCider delayed my order for weeks, how can I get my package or refund?

If ShopCider delayed your order for weeks, you should act quickly to either receive your package or get your money back:

Check your order and tracking details first;

• Log into your account
• Check:
– Order status
– Tracking number (if available)

• Take screenshots of:
– Order confirmation
– Payment receipt
– Shipping status (stuck or no updates)

This will be your main evidence.

Contact ShopCider support immediately;

• Email: [email protected]

• Or use social media (Instagram / Facebook DM)

• Include:
– Your order number
– Payment details
– Screenshot showing delay

• Ask clearly:
“Provide tracking info or confirm shipment immediately”

If there is no tracking or shipment;

• Request cancellation and full refund
• State:
“Cancel my order and issue a full refund due to delay”

If ShopCider delays or ignores your request;

• Send a final warning
• Give a deadline
• Mention you will open a dispute

Open a dispute through your payment method;

• Contact your bank / credit card / PayPal
• Select reason: “item not received”
• Upload all your evidence

This is the most effective way to force a response.

If ShopCider continues to delay or ignore you, share your experience or file a complaint on Xolvie to warn others and escalate the issue.