During the November discounts, my friend and I placed an order at Sephora in Zorlu Center. The app showed we could pick up our order after 12 PM the next day, and even received an SMS confirming the same. Despite this assurance, when we went a few days later, they turned us away, stating that our order hadn't been prepared due to high demand. We made the trip for nothing... waiting a few more weeks, decided to contact customer service. They acknowledged the issue, citing a backlog, and assured us they would address it. However, two weeks passed,and again we contacted Sephora customer service, they repeated the promise but took no action. Frustratingly, even after a month, our order hasn't arrived, and no solution has been provided. When I tried to cancel the order, they claimed it was already approved, and cancellation was not possible. This entire experience has been disheartening, and the lack of a refund has left me with no choice but to actively pursue my order. Regrettably, due to this ordeal, I have no intention of making any online orders with Sephora in the future.
During the November discounts, my friend and I eagerly placed an order at Sephora in Zorlu Center. The app indicated that we could pick up our order after 12 PM the next day, and we even received a confirmation SMS. Excitedly, a few days later, we headed to the store, only to find out that our order...
On Sephora TRs online platform I have placed an order with click and collect system on 6 December. I was going to take my order from a store named Zorlu, in İstanbul. However, my order has been cancelled on 8 December, while they were preparing my product. They already approved the order for prepara...
Sephora's behavior to deceive the customer in November discounts. I created 2 separate orders from Sephora on the same day on November 24. While one of my order was delivered last week, there was no movement in the other, I filled out an order information form 3 - 4 times and asked for information. ...
I purchased a product online and headed over to the Sephora store located in Zorlu Center to collect it. The employee who gave me the product forgot to take off the barcode, which made the alarm go off when I left the store and resulted in a security guard stopping me. After grabbing my bag and stro...
It's February 22, and I'm still waiting for a refund from Sephora for an order that didn't go through. My card was charged on December 16 for ₺3,111.92, and despite my numerous efforts to address the problem, I have yet to receive a refund. I contacted customer service several times, but they just m...
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