I would like to report an issue regarding the points on my Sephora card. On April 6, I made a purchase of approximately $176 using my card numbered 9001 033 655 589. Before this purchase, I had accumulated points on my card. However, after completing the transaction, I noticed that all my points had suddenly been removed.
I have not made any returns, cancellations, or violations that would justify the removal of my points, and I cannot find any explanation for why they were deleted. I have not yet contacted store staff or customer service, as I wanted to first report the issue here.
I request that the points I earned be fully restored to my card and that I be provided with a clear and detailed explanation as to why my points were removed after my purchase.
I have been experiencing an issue with my Sephora online account points throughout April, especially in the last 10 days. My points have been fluctuating, decreasing, and eventually dropped to zero. There is no explanation in the system as to why my points were reduced or deleted. On April 1 and Ap...
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I had accumulated a large amount of points in my Sephora account, aiming to reach Gold Card status through my purchases. However, one day I logged int...
I recently checked my Sephora account and was shocked to see that all my points—nearly 9,000—had disappeared, showing a balance of zero. I’m a frequent shopper, regularly making purchases and accumulating points, so this is extremely disappointing. I even made a recent purchase, expecting to see my ...
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