Authorized Seat Dealership Fails Repeatedly to Fix Persistent Airbag Light Issue
I am the second owner of a 2025 Seat Leon FR PHEV. The vehicle was originally registered in July 2025, and I purchased it in January 2026. Approximately two weeks after buying the car, an "Error: Airbag" warning light appeared on the dashboard, so I brought the vehicle to the H**** K*** authorized Seat service center in Mersin Mezitli. The service department informed me that the necessary work had been performed and returned the vehicle to me.
Within about a month, the exact same warning popped up again, and I brought the vehicle back to the same service center. This time, they stated that the issue was coming from the driver's seat belt and replaced the entire driver-side seat belt assembly. However, less than a month after receiving the vehicle, the exact same fault reappeared. I was told that various procedures were performed before handing the car back, but roughly 15 days later, the warning light triggered again. At that point, I was informed that the driver-side seat belt assembly had been replaced for a second time.
About ten days after picking up the car, it triggered the same error once more, and I returned to the dealership. This time, they told me a system adaptation was performed to reset the light, and the vehicle was returned to me again. However, just two days after taking the car back, the same airbag error warning appeared once more. The vehicle is currently back in the shop, and the fault warning remains active.
During this process, I looked into the vehicle's history and discovered that the original owner had also brought the car to the service center three times for the exact same error. Because this involves a recurring airbag defect that directly affects life safety, I believe this vehicle is defective. The uncertainty of whether the airbags will deploy in the event of an accident causes me severe anxiety.
To resolve my grievance, I demand that my vehicle be replaced by the distributor, Doğuş Otomotiv. Otherwise, I will file a lawsuit with the Consumer Court and pursue my legal rights to the fullest extent.
