Brand Overview: Science in Sport
Science in Sport (SiS) is a sports nutrition brand that develops, manufactures, and markets endurance nutrition products for athletes and fitness enthusiasts. Founded in 1992, the brand operates under the company Science in Sport plc and is headquartered in the United Kingdom.
Contact Info
Customer Support Email: [email protected]
Customer Support Phone Number: +44 (0)8000 519 1000
Industry and Operations
Science in Sport operates within the sports nutrition and dietary supplement industry. The company formulates batch-tested, Informed-Sport certified supplements primarily targeted at endurance athletes such as runners, cyclists, and triathletes. SiS distributes its products globally through its direct-to-consumer e-commerce platform and specialized retail partners.
- Energy Products: Isotonic energy gels, carbohydrate powders, energy bakes, and Beta Fuel formulations.
- Hydration: Effervescent electrolyte tablets, drink mixes, and hydration bottles.
- Recovery and Protein: Rapid recovery powders (such as REGO), protein powders, and protein bars.
- Vitamins and Supplements: Creatine monohydrate, performance nitrates, collagen, and daily health vitamins.
User Sentiment
Customer feedback indicates recurring frustration regarding logistics, order fulfillment, and response times from the support team.
- Delivery Delays: Multiple complaints cite late shipments, particularly where expedited or next-day delivery was selected and paid for.
- Missing or Damaged Items: Users frequently report parcels arriving with missing products, incorrect flavors, or gel pouches that burst and leaked in transit.
- Customer Support Response Times: Customers note slow replies to support emails, prolonged wait times for ticket resolutions, and difficulty obtaining prompt assistance for lost packages.
- Short Shelf-Life Products: Several buyers have reported receiving products, particularly those bought on promotion or sale, that were close to their expiration dates.
- Order Modification and Cancellation Hurdles: Users mention that rapid processing systems make it difficult to modify or cancel orders immediately after placement, leading to unwanted charges and returns.
Share Your Experience
If you’ve experienced issues with Science in Sport, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.