SboBet locked my account after KYC, how can I resolve verification issues?

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Xolvie
Xolvie Resolution Specialist January 16, 3:32 pm

If SboBet locked your account after KYC verification;

• Check your email (including spam) for any message from SboBet explaining the lock or requesting more documents
• Confirm whether the lock is temporary (under review) or permanent
• Gather all evidence: your username/account ID, registered email, time of verification submission, and screenshots of any messages or lock notices
• Stop trying to log in repeatedly or creating new accounts, as this can worsen the situation

Contact SboBet support with a clear, formal appeal;

• State that your account was locked after completing KYC verification
• Provide your username/account ID and the exact date you submitted verification
• Ask for the specific reason your account was locked and which rule was applied

Ask them to;

• Clarify whether additional documents or steps are required to complete verification
• Provide detailed instructions on what they need from you and how to submit it
• Reopen your account if your verification was correct

If SboBet claims a problem with your documents;

• Ask them to specify exactly which document failed and why
• Resubmit only through official support channels
• Make sure your uploaded documents are clear, valid, and match your account details

If support delays, gives generic replies, or stops responding;

• File a complaint on Xolvie to report your account being locked after KYC and seek help restoring access or completing verification

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