I bought an S21 FE phone from Samsung's online store because the home page said that I would get a free pair of headphones with it. But when I got the phone, I noticed that the gift wasn't there. When I contacted the online store, they told me that I should have bought the headphones separately to get the deal. During the buying process, there was no warning or a clear sign that I had to choose the headphones. When I clicked on the section for promotions, I saw a small checkmark in the upper right corner. The phone came on July 17, and I decided to send it back and buy a new one so that I could get the deal. I was sad to find out that July 17th was also the last day of the promotion. Samsung's tricks make me feel like I've been tricked. If they offer a gift, you shouldn't have to do anything extra to get it. This has made me think twice about how much I trust Samsung. Thank you, Samsung, for making me like your products more than I used to. "Once bitten, twice shy" is a famous English saying that means "once bitten, twice shy."
On May 22nd and May 23rd, 2023, I purchased two phones, an A73 and an S21 FE model, from the Samsung store in İzmir Datapark. For the A73 model, I opted for a 9-month installment plan with an additional 2,000 TL in installment fees. Even though I didn't need it, they offered to sell me the S21 FE mo...
The following situation is an informative and experiential account related to the Samsung device trade-in campaign. Samsung customer service is unable to resolve this issue and insists on the error made. The device value is determined by the technician's arbitrary decision. There is no phone valuati...
I eagerly purchased the Samsung S21 FE from Media Markt in February. I took excellent care of the phone, protecting it with a screen guard and a sturdy case that I never removed. To my dismay, I discovered self-generated cracks on the back of the phone despite no external damage or mishandling. Feel...
The headphones are generally large and don't fit in my ears. I initially ignored the problem because I thought the problem was in my ear, but when I tried them on to people nearby, I noticed that the earbud, especially in my right ear, didn't stay in place, just like mine. I sent the headphones back...
I bought a Samsung television two months ago. Throughout the process, they assured me that I would receive a gift card worth 2750 TL within 21 days. However, for the next two months, they kept telling me to wait, claiming that the process was still in progress. "We deposited your money on July 6th,"...
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