I bought a washing machine from Samsung Turkey. When the machine starts spinning, the drum of the machine rotates by making a zigzag pattern, with a thump. When I called the service, the service asked for a video, I sent it, it says that this is normal for Samsung machines, the drum is chronic, and if it comes back, there will be a service fee. How can I charge a service fee for a machine I bought brand new? My old machine is still there, there is no thumping or such a sound in the 10-year-old machine. If this drum rotates like this, can the bearing withstand this?
I purchased an 11 kg Samsung washing machine four months ago, and it seems like the drum is about to come loose as it bangs against the door. For a whole week, my laundry was stuck inside. Since the month I bought it, I have been calling customer service continuously, and they keep saying there's no...
The Samsung 9kg Washer Dryer I bought in Turkey in 2017 suddenly stopped working, even though it comes with a 10-year inverter warranty. When I called for service, they came and told me it was a main board failure. Brace yourself: they quoted ₺9,600 for the replacement! Is it normal for a machine to...
I bought a Samsung 11 kg washing machine from Media Markt on June 16, 2024, and it was set up on October 18, 2024. From the very first use, the drum has been banging back and forth, producing loud noises. I’ve had the service team come to check it three times now, and each visit has provided a diffe...
I purchased an 11 kg Samsung washing machine about a year ago from a store in Bağcılar, Istanbul. Even though the product is still under warranty, the machine has been making extremely loud noise during both the washing and spinning cycles since the day I bought it. Because of this, I had to call Sa...
Hello, Due to problems with my Samsung inverter washing and drying machine, which I purchased in March 2021, I contacted an authorized Samsung service. The machine, which has a capacity of 9 kg for washing and 6 kg for drying, has spinning issues and makes a lot of noise. They did not arrive on time...
Comments