Samsung Smart Tag+ Drains Battery

Görkem
Samsung
October 23, 2023 9:18 PM24

I purchased a Galaxy Smart Tag+ in Dark Blue with the model number EI-T7300BLEGWW on February 23, 2023. I had some problems, so on October 6, 2023, I reached out to Samsung and submitted a service request (tracking number 1WLJUZ2LKKC). I was surprised to find out today that SamsungShop gave me a 399 TL voucher that is valid for 6 months, without asking me beforehand. I don't want to accept this offer. Can I please get a new device, the latest model, or a refund for the current price without the voucher? If not, I'll have to take it to the Consumer Court.

Samsung
October 24, 2023 9:10 AM (11 hours after complaint)

Dear Valued Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. For any information, suggestions, opinions, and solution requests related to our products and services, you can reach us through the contact us section. Best regards, Samsung Electronics Turkey

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