I am using a Samsung S23 Ultra that I purchased from A101 online store in February 2025, and whose invoice and warranty are still valid. On 2 February, the phone started to have a problem where the screen randomly goes black during normal use, without any drop, impact or user error. Because of this issue, I sent the device to the Samsung authorized service. Although there is no impact, dent or scratch on the phone, the service informed me that there is an impact on the device and treated the problem as if it were due to user damage. I do not accept this assessment because the device was used carefully and the problem occurred on its own during normal use. I request that my Samsung S23 Ultra be repaired free of charge within the scope of warranty due to this screen blackout problem, and if repair is not possible, that the device be replaced with a new one. I kindly ask for the situation to be re‑evaluated and for my victimization to be resolved as soon as possible.
For about 20–25 days, I have been experiencing a color change issue on the lower half of the screen of my Samsung Galaxy S23. I bought the device brand new and have never faced such a problem before. There is absolutely no impact, crack, or damage; my phone has never been dropped or exposed to any i...
I am using a Samsung S22 Ultra, and after updating my phone to Android 16 on 1 November 2025, I started experiencing serious problems connecting to mobile networks and the internet. Since this update, the device frequently loses mobile network connection, internet access becomes impossible at times,...
I purchased my Samsung S21 FE phone in January 2025. Today, the screen glass cracked after the phone slipped from my hand. Even though the device is very new, I am disappointed to experience such an issue in such a short time. The phone had no previous damage or any other issues—the crack occurred d...
On 17/07/2025, I brought my Samsung Galaxy S22 Ultra to MTA Elektronik Servis San. ve Dış Tic. Ltd. Şti., the authorized Samsung service center in Bakırköy, to have the battery replaced because it was no longer holding a charge properly. I paid a battery replacement fee of ₺1780. I received my phone...
The screen of Samsung S24 Ultra 512GB phone I purchased three days ago is broken, and the "S Pen" does not work. The Samsung dealer I bought this defective product from is directing me to service instead of replacing it with a new phone. A phone repaired in the service is no longer considered new bu...
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