I purchased the Samsung S24+ mobile phone on April 20, 2025, from a nationwide electronics store located in Ankara. I am 44 years old and have never seen any product prices drop in this country—in fact, prices across other brands keep rising. Yet within just 45 days, the phone I bought for ₺50,999 dropped to ₺40,900, resulting in an almost ₺10,000 loss. This situation caused not only me but also all other customers who bought the device during that period to suffer a financial loss. As someone who has been a loyal Samsung user for years, I find it unacceptable that such a significant price drop occurred in such a short time. Therefore, I am requesting compensation for the loss I’ve incurred.
I attempted to join the S24 Ultra exchange campaign at your Istinye Park dealer in Izmir around 15:00 on 22.01.2024 with my S23 Ultra 512GB phone. Purchased from the Samsung Shop, my phone was a brand new device with a 14-month warranty. After inspecting my device, the dealer quoted a price of 34,00...
The original case of the Samsung S9+ Samsung Tablet (₺28000) that I bought from the Samsung dealer "Neel Teknoloji Bilişim" at Meydan AVM on 13.03.2024 started showing cosmetic discoloration on both the back and the keyboard after just 4-5 months. The value of the case is ₺6499. This low quality is ...
On December 10, 2024, I purchased a Samsung A35 256GB from the Arçelik store in Istanbul Marmara Park. Within the first 2-3 days of use, the phone began overheating excessively, reaching temperatures of 35-40°C. It was so hot that it burned my hands and face, making it impossible to use for calls un...
Recently, I took advantage of Samsung's trade-in offer and purchased the S24+. My previous phone was the S10+, which I had for 2.5 years, and I know it had no defects because I took good care of it. The offer they initially presented for the phone was ₺5,500, excluding additional exchange support on...
Since the first day I started using my Samsung S24+, the call logs have been limited to only the last 60 days, and I cannot access older call history, which creates a serious problem for me. Based on my observations, while other mobile brands allow access to past call records, this limitation exists...
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