I purchased a Galaxy M34 5G from the Samsung website to take advantage of the tax-free phone campaign for students. However, an unwanted addition called "screen protection insurance" was automatically included in my order, without my request. This has resulted in both the phone and the additional product being listed on my invoice, preventing me from benefiting from the tax deduction. Despite reaching out to the Samsung support team, they claim they cannot assist with removing the unwanted product from the invoice or issuing a separate invoice. While other online retailers can address such issues, it's disheartening that a reputable company like Samsung cannot provide a solution. Although they suggest returning the product, it's not a viable option as I won't be able to repurchase the same device with the student discount. Even if Samsung allows me to repurchase the device at the original price of ₺9499 after returning the product, my issue remains unresolved. I urge Samsung to address this grievance and find a satisfactory resolution to the problem at hand.
I bought the Galaxy M34 5G branded phone from the Shop Samsung application. In order to benefit from the Young Technology Support Program of the Ministry of Youth and Sports, Although the phone should have both IMEIs, they added a single IMEI to the invoice. When I contacted Samsung before ordering ...
Hello, I purchased a "Samsung Galaxy M34 5G 128 GB" phone from Samsung Turkey through Trendyol. Due to an error in entering the invoice details, and their subsequent refusal to correct it, I couldn't avail myself of state support related to the purchase. This has caused me a significant loss of ₺450...
I cannot benefit from the tax deduction because a gift item appears on my invoice. Despite multiple attempts to contact you about the invoice, you have not been helpful at all. Your post-order support is terrible, and if my issue is not resolved soon, I'll have to return the product. All I want is f...
The following situation is an informative and experiential account related to the Samsung device trade-in campaign. Samsung customer service is unable to resolve this issue and insists on the error made. The device value is determined by the technician's arbitrary decision. There is no phone valuati...
I made a purchase from the Samsung shop, but due to a technical error, it seemed like two orders were placed. Seeing two order numbers, I canceled one. However, one order vanished entirely, and all I needed was to cancel it. I did all of this using the 50% discount campaign with Samsung Wallet. Desp...
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