Hello, I purchased a "Samsung Galaxy M34 5G 128 GB" phone from Samsung Turkey through Trendyol. Due to an error in entering the invoice details, and their subsequent refusal to correct it, I couldn't avail myself of state support related to the purchase. This has caused me a significant loss of ₺4500. I urgently demand the rectification of this issue. If that's not possible, they should compensate for my loss as it resulted from their own mistake.
I purchased the Samsung S24+ mobile phone on April 20, 2025, from a nationwide electronics store located in Ankara. I am... 44 years old and have never seen any product prices drop in this country—in fact, prices across other brands keep rising. Yet within just 45 days, the phone I bought for ₺50,999 d
I purchased a Galaxy M34 5G from the Samsung website to take advantage of the tax-free phone campaign for students. Howe...ver, an unwanted addition called "screen protection insurance" was automatically included in my order, without my request. This has resulted in both the phone and the additional pr
Dear Samsung Customer Service, On 27.09.2025, I purchased a product worth ₺14,499 from your official online store. Altho...ugh I immediately canceled my order, the product was nevertheless dispatched. Upon contacting your customer service team, I was informed that I had to cancel the delivery through t
On September 1, I purchased a Samsung Galaxy S25 Ultra 512GB with Samsung Türkiye warranty through Trendyol, and from th...e very first day, the device has been constantly shutting down and restarting by itself. I experience this issue at least 10 times a day. I performed two factory resets, but the pr
Samsung is slandering its customers. When I unboxed the Samsung Tab S9 tablet purchased from Trendyol on November 17, 20...23, I noticed a cracked screen. I promptly took a photo and reached out to Trendyol, the seller, and Samsung customer services. They advised sending the tablet to technical service
