I'm having a difficult time with my Samsung Z Fold 4. When I open and close the screen, it cracks, but Samsung refuses to honor the warranty. After two weeks, the service team is still giving me the runaround. The service process itself takes only 15 seconds to determine the cracked screen issue, and repairs cost a whopping 15,150. Ebru Electronics, which bills itself as the fastest service provider, charges nearly 40,000 for a temporary phone replacement and does not even provide a loaner. I am very annoyed and require immediate assistance and a resolution. This is not only a financially draining situation, but it is also very upsetting in terms of customer service and the warranty process. It's time for Samsung to step up and make things right for your customers.
I'm Irfan D*****. I bought a Samsung Z Fold 4 phone around 6 months ago. Lately, I've noticed that the folding mechanism of my phone isn't fully opening. I brought my phone to the Samsung service center in Muratpasa, Antalya. They confirmed that the screen was undamaged and identified the issue as a...
Recently, the touch screen on my Samsung Z Fold 3 smartphone malfunctioned. I contacted Samsung for assistance, and they instructed me to send the phone to their repair facility. However, after evaluating the phone, the service center informed me that the issue was due to user error and that the rep...
On February 29, 2024, I brought my Samsung Fold device to their authorized service center due to an unresponsive screen. I was experiencing the well-known hinge issue common in Fold series devices, where the hinge becomes stuck and the screen fails to open properly. Unfortunately, during a minor att...
There seems to be an issue with the internal screen of my Samsung Galaxy Z Fold 4. It has become dark and developed lines, which is quite concerning. Whenever I open the internal screen, it unexpectedly restarts. Upon visiting the authorized service, I was informed that these phones have a recurring...
We bought a Samsung Z Fold 3 phone, but the screen had minor peeling and damage. We sent it in for repairs before the warranty expired, taking all precautions, including labeling it as fragile during shipping and adding extra protective packaging. However, Samsung refused to honor the warranty and r...
Comments