5
Resolved

Samsung Air Conditioner Leaking Water

Samsung Air Conditioner Leaking Water
Omur
July 10, 2024 8:16 AM34
Omur's Thank You Message
My issue has been resolved. It took a bit of time, but there's no problem now. Thank you.

The indoor unit of my Samsung air conditioner is leaking water, and Samsung Türkiye service is not providing any assistance. I urgently request a product return. It's only been 2 months since I purchased the air conditioner, and this experience has been very disappointing. This situation does not reflect well on the Samsung brand. I expect better quality and service from a reputable company like Samsung. Immediate intervention is required to resolve this issue.

Omur
Omur
July 10, 2024 7:46 AM

The indoor unit of the air conditioner I bought 2 months ago has been leaking water for 2 weeks. Despite creating a service request, no service has come, and when I call Samsung's own customer service, they are not helpful at all. Samsung is a company that sells products for 35,000 liras but never provides assistance. Please put an end to this disgraceful situation and stand behind the product you sold.

July 10, 2024 4:48 PM (8 hours after complaint)

Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey any information, suggestions, opinions, and solution requests related to our products and services through the contact us section or by calling our call center. Best regards, Samsung Electronics Turkey

Omur
Omur
July 12, 2024 9:37 AM

My issue has been resolved. It took a bit of time, but there's no problem now. Thank you.

Omur
Omur
July 16, 2024 11:16 PM

Thank you

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