As the owner of a Samsung 65Q80B television, I am writing to express my disappointment with the service I have received thus far. Recently, the frame's back began to open, and the color quality deteriorated. After waiting for quite some time despite opening multiple service records, the service finally arrived, but they left without leaving a service report. The service is even worse because it does not return calls or respond to messages. I've informed the Samsung center of this issue numerous times, but they've never paid any attention or provided any solutions. My question, as a longtime Samsung customer, is whether or not it's normal for the screen to look frosted when viewed from an angle, with colors looking dull and distant objects appearing stretched. Although I had high hopes and expectations when purchasing this TV, my experience has been less than satisfactory. Do I really have to accept that the Samsung I've come to know and love is a global brand that puts profit before customer satisfaction? Please take my issue seriously and respond quickly with a solution, Samsung.
I purchased the Samsung Q80T 55-inch television for both personal and commercial use, but I have encountered serious issues. The screen frequently experiences freezing and color shifting, while the sound system shows consistent weakening and distortion. Additionally, due to software errors, applicat...
I purchased my 65-inch Samsung QN90B TV in December 2022. The device suddenly malfunctioned without any external impact — the screen keeps flickering on and off. I am the sole user of the TV, and since I live at a different address, it has been used only occasionally. It is quite disappointing and s...
About 2.5 years ago, I purchased the Samsung Frame 65” TV (model QE65LS03AAUXTK SS66) from Media Markt. It was a premium, feature-packed product that I paid a significant amount for, expecting long-term reliability. But out of nowhere, while watching TV, the screen went completely black—no picture, ...
I purchased a Samsung Frame TV, expecting high-quality performance from a premium product. Unfortunately, from the moment I set it up, I’ve faced nothing but recurring problems. The most frustrating issue has been the appearance of screen scratches and lines, which reappeared even after a full scree...
I purchased my Samsung 65Q80BA TV on August 22, 2022, and just recently, on September 5, 2025, the screen failed completely. When I turned it on, there was sound but no picture. A Samsung service technician inspected it and explained that the LED panel had burned out and the mainboard also needed re...
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