I own a Samsung cordless stick vacuum, and its battery failed shortly after the warranty expired. What’s even more frustrating is that my family owns three more units of the exact same model, and none of them have had this issue—just mine. When I reached out to Samsung’s authorized service, they quoted me ₺7600 for a battery replacement!
Let’s be honest—₺7600 is an outrageous price just for a battery. For that amount, I could easily buy a brand-new vacuum, even from competing premium brands. In fact, I’m now seriously considering switching to another brand altogether.
I used to be a loyal Samsung customer, but this pricing strategy feels like a punishment, not support. Instead of offering affordable, reasonable service for existing customers, Samsung is practically pushing us toward abandoning the brand. Why would anyone pay such an unjustifiable amount for a single part, especially when it's not a unique issue?
I purchased a Samsung Jet VS9000 cordless stick vacuum in November 2020, expecting long-term performance from a premium product. Unfortunately, just a few months ago, the battery died completely, and the vacuum stopped working altogether. Given that such devices should have at least 4–5 years of fun...
Around 2.5 years ago, I purchased a Samsung VS9000 cordless stick vacuum along with three coworkers. Over time, all four of us encountered the exact same issue—the dustbin clip (the latch that locks it to the motor unit) cracked and eventually broke completely, making the vacuum unusable. None of u...
I’ve only been using my Samsung V7700 robot vacuum for two months, and already it's showing major quality issues. First, the rotating brush’s wire broke, which is completely unacceptable for such a new device. As if that weren’t enough, the water tank is now leaking as well. This is honestly ridicu...
I’ve had my Samsung dryer for just one year, and it’s still under warranty, yet it has already started making an incredibly loud and disturbing noise ...
I bought a Samsung robot vacuum. After a while of use, I was unable to locate or purchase spare parts from either the dealer or the official service. I contacted customer service, who informed me that it would take two months. I waited for two months before learning that the parts would be shipped f...
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