"After almost a month of a nerve-wracking ordeal, countless phone calls and correspondence yielding no results, the issue was resolved when I filed a complaint here and sent emails to Samsung's top executives.
I would like to thank the relevant person who called me recently, but I must also state that the company did not act in good faith for a long time until the very last stage.
In my opinion, the biggest problem was not being given a replacement phone when leaving my phone at the service center; phones play a very important role in our lives, and this should be made mandatory by law. In fact, transferring data to the replacement phone should also be the responsibility of the service.
Another issue was that Samsung recommended using the S24FE without a protective screen film. I don't think any customer would accept this. I also don't believe that anyone working at Samsung uses a phone without a screen film.
One last suggestion to the authorities is to move the service centers to places like shopping malls without parking problems, like their competitors do. Having to go to Mecidiyeköy two or three times turned this whole process into an even bigger source of frustration."
