I purchased a Samsonite shoulder bag from Venezia İstanbul in December 2025. Within approximately two months, without be...ing exposed to rain and without any damage or misuse on my side, there was a clear discoloration on the logo and zipper area of the bag. Because I expected a higher quality and dur
In 2016, I purchased a Samsonite suitcase in the United States, which came with a 10-year international warranty. About ...15 days ago, I submitted it for service at the Desa Vadi Istanbul Mall branch (tracking number: 250609) because both the wheels and handle broke. I requested a repair under warrant
On May 11, 2025, I purchased a Samsonite D’Lite Spinner (Midnight Blue, SKU: 2010049064004 SKG6-305) from the Akmerkez S...amsonite store. This suitcase was advertised with a 5-year warranty and I paid ₺14,140.75 at purchase (current price: ₺16,190). During my very first trip, the suitcase tore at the
I purchased a Samsonite Proxis Spinner suitcase from the Viaport Samsonite store, where it was advertised for its durabi...lity and flexibility. Unfortunately, after my first use, the suitcase developed a noticeable dent that never returned to its original shape. I returned the suitcase to Samsonite f
On November 16, 2024, my family and I purchased three suitcases from the Samsonite store at Vadi İstanbul Mall. Today, N...ovember 30, 2024, I attempted to return the suitcase I purchased for myself. However, the store refused to accept the return, claiming their company policy only allows returns with
At the end of December 2024, my brother purchased a Samsonite wallet as a New Year’s gift, being a loyal customer of the... brand. However, after only 7–8 months, the clasp on the wallet broke. In November, after returning from our summer home, I brought it back to the store where it was purchased for
The bag I purchased from Samsonite for ₺7,500 is having zipper issues, and it’s of lower quality than even a market bag.... I contacted the store, and it’s only been a week since I bought the product. On the second use, I noticed the zipper issue. They told me, "We can’t exchange or refund a used produ
"The refund was processed here after filing a complaint, but I wish I could have reached their customer service representatives so that this wouldn't have been necessary. Thank you..."
I bought a bag and a suitcase from the official Samsonite website. After fo...llowing their instructions on how to return it, I kept the suitcase and pro
